Manuel Ricardo Avila

Hi, I'm Manuel Ricardo Avila, Systems Engineer and Specialist in Foreign Finances and Businesses

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I've worked 12 years in the IT industry, mainly in Telecommunications business, creating solutions to process gaps, customer needs and practical day to day issues. I know deeply the Telcos business and the process and project management areas and I long to keep scaling up in IT companies where talent, leadership and effective good ideas are rewarded. Currently I'm developing as Project Manager in the Finances Industry, managing software implementation projects with some of the largest banks in Colombia. Manuel Ricardo Avila Rincón

Project Manager Latin America at ACI Worldwide

April 2011 - July 2012

S1 Payments delivery Project Manager for Latin America.

IT Architect at Telefonica Telecom

January 2009 - April 2011

Enterprise Architecture Information Tool (SAETT) creation. IT Architecture concept for the projects Online Payments, Connect/Disconnect process orchestation and Unified Customer Contacts. Designer of the new mail management app Cont@ctame Technical Leader in the new customer self service platform www.telefonica.co Developer of several IT Architecture tools in Sharepoint 2007.

OSS Systems Professional at Telefonica Telecom

September 2006 - December 2008

Coordinator of SIGITM trouble tickets workflow system. Coordinator of SERA access network test system project. Coordinator of the NETCOOL platform redesign process. ITIL processes implementation Project Manager

Profesional de Uso at Colombia Telecomunicaciones

July 2003 - September 2006

Encargado de mejoramiento de Grado de Servicio y Calidad de Servicio. Responsable de proceso de Viabilidades Técnicas y Ordenes de Trabajo.

Técnico at Empresa nacional de Telecomunicaciones

1999 - 2003

Transmission and Switching Technician

Coordinador Técnico de Proyectos at Colfondos S.A.

2012

También les actualizo mi número celular: 3044349172 Saludos! Manuel Avila

Scrum Alliance

2011 – 2011

ScrumMaster

EAN

2009 – 2010

Specialist in International Business and Finances

Concentration: Business, Finances

Universidad Antonio Nariño

2002 – 2007

Ingeniero de Sistemas

Concentration: Informatics, Telecommunications

Instituto Tecnológico de Electrónica y Telecomunicaciones

1996 – 1999

Tecnólogo en Electrónica y Telecomunicaciones

Concentration: Telecommunications, Electronics, Systems

Project Management, TI, ITIL, Scrum, Software Development, Web Design, Automation, Innovation, Microsoft Excel, Microsoft Sharepoint, Spirituality, Ancestrality